Last updated: January 2025
Satisfaction Guarantee
At NixTream, customer satisfaction comes first. We strive to offer you the best possible IPTV service. If you are not satisfied, please contact our support first so we can resolve the issue.
Refund Conditions
Refunds may be granted under the following conditions:
- Technical issues: If we are unable to resolve a technical problem within 48 hours that substantially impairs service usage.
- Non-activation: If your access is not activated within 24 hours after payment.
- Request period: Refund requests must be submitted within 7 days of the order.
No Refund
A refund is not possible in the following cases:
- If the service has been actively used and more than 7 days have passed since activation.
- Violation of our terms of service.
- Issues attributable to your internet connection or device.
- Change of mind after activation.
Request a Refund
To request a refund, contact our support with:
- Your email address used for the order
- A description of the issue
- Date of order
Contact: [email protected]
Processing Time
Approved refunds are processed within 5-10 business days to the original payment method.
Contact
For questions about our refund policy, contact us via our contact form or WhatsApp.